The Wake Up Eager Workforce Podcast: Listen Aggressively #27

Listen Aggressively #27

Sep 15, 2016

Overview of Episode #27. The following topics are covered:

Timing on Recording: @ 2:10 ---

Topic 1: Avoiding to Acknowledging

My story - avoiding Debbie Downer
My Definition for Listening Aggressively: A focus on hearing in a determined and energetic way. When you are doing this well, you demonstrate your desire to understand by asking questions and listening with NO agenda other than to understand. Action Steps: Reflect, Probe, Support, Advise.
Why You Should Never Tell Someone to Relax

Timing on Recording: @ 17:45 ---

Topic 2: Beliefs, Mindset and Habits of Great Listeners

Gallup Research
Tune in Time - 15 minutes a day
"I seek to understand others first, before I try to get them to understand my view. THIS is crucial to all relationships and the level of trust and respect we have with each other."
"Words alone don’t teach, life experience teaches. What I say needs to be clear, but people need to experience things for themselves to really know, understand and accept."
"My example is my strongest message."
"My way is not the only way, it’s just 'A' way. I am the Leader but I invite participation, new ideas and new ways of doing what we do."
"I try to look at and focus upon the best attributes in others. Even in difficult and tense situations, I can discuss negative facts and behaviors, and still value the person."
"I always expect the best from others."

120 Stress Management
Strategies and Daily Tips Digital Book:
Mind, Body & Spirit Insights for Professionals
See a Complimentary 36-page Preview, Here

Timing on Recording: @ 21:45 ---

Topic 3: Four Listening Aggressively Steps - R.P.S.A. and "the Nail" video

STEP #1: R. Reflect - Is to: Verify and Clarify.
STEP #2: P. Probe - Is to: Ask Clarifying Questions to Understand.“Do you mind if we ask a few questions, we’d love to get your thoughts...” “What did you think about...?” “Help me understand what’s…
STEP #3: S. Supporting - Is to: Demonstrate Understanding. You can show understanding even if you disagree. You can almost always sincerely gain a true understanding of the other person's viewpoint IF you've done Steps 1 & 2-Relect & Probe, well. If you’ve been sincere in expressing your understanding you can then, successfully and safely, move to the next step.
STEP #4: A. Advising - Is to: Provide Facts & Make a Recommendation.
It Not about the Nail - video
Charismatic Leadership - Article on Listening Aggressively

Timing on Recording: @ 38:00 ---

Topic 4: Six Negative Listening Habits and Two Favorite Quotes

1.Faker
2.The Interrupter
3.The Happy Hooker
4.The Advice Giver
5.Rebuttal-Maker
6.The Intellectual or Logical Listener
PDF on Negative Listening Habits and Four Stes in Listening Aggressively
"The first duty of love is to listen." Paul Tillich, German Philosopher
"The greatest compliment that was ever paid me was when one asked me what I thought, and attended to my answer." Henry David Thoreau

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